Effective Date: 06-July-2026

At Tavira Herbals, customer satisfaction is our priority. We strive to deliver high-quality Ayurvedic and herbal products. Please read our Refund & Cancellation Policy carefully before placing your order.

1. Order Cancellation

Before Dispatch

Orders can be cancelled before they are dispatched from our warehouse. If your order has not yet been shipped, we will process a full refund to your original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return according to the terms below.

2. Returns

Due to the nature of personal care and herbal wellness products, we accept returns only in the following situations:

• You received the wrong product.

• The product was damaged during transit.

• The product was missing from your order.

• You received an expired product.

To request a return, please contact us within 48 hours of receiving your order and provide:

• Your Order Number

• Photos of the product and packaging

• A brief description of the issue

Requests submitted after 48 hours may not be eligible for return or replacement.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products.

• Products with damaged packaging caused by the customer.

• Products purchased during promotional offers, clearance sales, or special discounts (unless damaged or incorrect).

• Products returned without original packaging.

4. Refund Process

Once your return request is approved and the product is received (if applicable), your refund will be processed.

Refunds are typically credited to the original payment method within 5–10 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.

5. Replacement Policy

If you receive a damaged, defective, incorrect, or expired product, we will arrange a replacement at no additional cost, subject to verification.

6. Shipping Charges

• Shipping charges are non-refundable unless the return is due to an error on the part of Tavira Herbals.

• If a replacement is approved, the return shipping cost (if applicable) will be borne by Tavira Herbals.

7. Refund Approval

Tavira Herbals reserves the right to inspect and verify all return and refund requests before approving them.

Refunds or replacements may be declined if the request does not meet the conditions outlined in this policy.

8. Contact Us

If you have any questions regarding cancellations, returns, refunds, or replacements, please contact us:

Tavira Herbals

📞 85570-43567 / 85570-43566

🌐 www.taviraherbals.com

✉️ tavira.herbals@gmail.com

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)