Effective Date: 06-July-2026

At Tavira Herbals, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process and deliver your purchases.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festivals, promotional events, or high order volumes, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier partners to ensure safe and timely delivery.

If your location is not serviceable by our courier partners, we will contact you to discuss alternative arrangements or process a refund if necessary.

3. Delivery Timeline

Estimated delivery times are:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.

• Free shipping offers, if available, will be clearly mentioned on the website and are subject to promotional terms and conditions.

5. Order Tracking

Once your order has been dispatched, you will receive:

• Order confirmation via Email or SMS (where applicable)

• Tracking ID and courier details to monitor your shipment

You can use the tracking information to check your order status.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy.

If the delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Damaged or Missing Packages

If your package arrives:

• Damaged

• Tampered

• With missing items

Please contact us within 48 hours of delivery with your Order Number and clear photographs of the package and product.

We will investigate the issue and provide an appropriate resolution.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Tavira Herbals is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided during checkout.

9. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Courier service disruptions

• Remote delivery locations

We appreciate your patience in such situations.

10. Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us:

Tavira Herbals

📞 85570-43567 / 85570-43566

🌐 www.taviraherbals.com

✉️ tavira.herbals@gmail.com

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)